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COVID-19 UPDATE (As of January 2021)
We’d like to inform all our clients on our updated policies as we continue to navigate this global pandemic. First and foremost, we’d like to thank our employees for continuing to work everyday and our clients for their patience and support during this time. We are continuing our Curbside Care for the time being, meaning our front doors will remain locked to the public. Please trust that your pets are still receiving excellent care (and lots of treats) even though you’re not present for their exams.
We’d also like to ask for your continued patience and understanding during this time while we are working with reduced staff. Any employees who may have been in contact with a COVID-19 positive patient or employees with immunocompromised family members are staying home for at least 14 days. Because of this, we are operating with a limited number of staff members that are still handling a normal workload. This may result in extended hold times, longer wait times at the clinic, medications taking longer to be refilled, etc. We ask for your understanding and patience with staff members as we are operating with few employees.
Please keep in mind that medication refills may take up to 2-3 business days during this time, so please give us ample notice to fulfill your pet’s prescription. Not only do we have less staff to refill these medications, our distributors have informed us that shipping times will be extended due to increased demand.
Lastly, we’d like to acknowledge and send gratitude to all of the medical workers, first responders, truckers, restaurant workers, and other essential employees that are working so hard during this time. We are also forever grateful to our amazing staff who are working tirelessly and risking their health to ensure your pet receives the care they need.
Thank you again for all of your trust and understanding during this uncertain time. With everyone’s cooperation we will be able to remain open to care for your pets if needed.
We’d also like to ask for your continued patience and understanding during this time while we are working with reduced staff. Any employees who may have been in contact with a COVID-19 positive patient or employees with immunocompromised family members are staying home for at least 14 days. Because of this, we are operating with a limited number of staff members that are still handling a normal workload. This may result in extended hold times, longer wait times at the clinic, medications taking longer to be refilled, etc. We ask for your understanding and patience with staff members as we are operating with few employees.
Please keep in mind that medication refills may take up to 2-3 business days during this time, so please give us ample notice to fulfill your pet’s prescription. Not only do we have less staff to refill these medications, our distributors have informed us that shipping times will be extended due to increased demand.
Lastly, we’d like to acknowledge and send gratitude to all of the medical workers, first responders, truckers, restaurant workers, and other essential employees that are working so hard during this time. We are also forever grateful to our amazing staff who are working tirelessly and risking their health to ensure your pet receives the care they need.
Thank you again for all of your trust and understanding during this uncertain time. With everyone’s cooperation we will be able to remain open to care for your pets if needed.
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